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Delivery & Returns

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Postage & Delivery

We know that postage costs can be excessive so we try and calculate ours to you by the total weight of your completed order and will be calculated when you go to check out. We will aim to dispatch your order within 48 hours of receiving it, including weekends.

We check our online orders at the end of each day, so if you want to notify us of an urgent delivery request, please ring us and we will do our very best for you. 

Usually, orders less than 2kg will generally be sent using Royal Mail first class post and orders over 2kg will be sent via courier. 

To keep delivery costs as low as possible, we usually opt for delivery within 3-5 working days from dispatch date, but we can make exceptions if you need your order urgently, please just call us and we will do our best to help you. All orders are sent recorded delivery and in the rare occurrence that you don’t receive your order byt the date you expect, please contact us.  

Just make sure you check all inputted personal and delivery details are correct before proceeding to payment…we can’t be responsible for mistakes on purchase and delivery details.

 

Collection in store

We are, of course, very happy to reserve orders for collection directly from us at Inglenook Farm. Please remember we still need up to the 48 hours time to bottle up and label your products!  
 
Our on-site shop also sells an extensive range of our oils and complimentary products and we will be happy to assist where needed.
 
 

Refund & Returns

We want you to be 100% happy with your purchase.
 
If you feel we have got your order wrong or delivered the wrong item, please contact us immediately (within 24hours) with details from your order so we are able to rectify the problem.
 
Our products are either pure essential oils or made from them and by the nature of any organic natural product, they may have differences in scent, colour or texture to previously purchased similar products. We guarantee their freshness as we distill and bottle on site and quality check in our on-site laboratory.
 
Any products that are to be returned to us must be unused & with tamper seals intact (where present) and returned within 7 days of the dispatch date.
 
Please contact us if you have any problems at all with your order. We know our products are excellent and we want you to feel that they are too.
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Essencia Oils UK, Inglenook Farm, Moss Nook Lane, Rainford Bypass (A570), WA11 8AE
Tel: +44 (0)1744 886812