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Delivery & Returns

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Postage & Delivery

We know that postage costs can be excessive so we try and calculate ours to you by the total weight of your completed order and will be calculated when you go to check out. We will aim to dispatch your order within 48 hours of receiving it, including weekends.

We check our online orders at the end of each day, so if you want to notify us of an urgent delivery request, please ring us and we will do our very best for you. 

Usually, orders less than 2kg will generally be sent using Royal Mail first class post and orders over 2kg will be sent via courier. 

To keep delivery costs as low as possible, we usually opt for delivery within 3-5 working days from dispatch date, but we can make exceptions if you need your order urgently, please just call us and we will do our best to help you. All orders are sent recorded delivery and in the rare occurrence that you don’t receive your order byt the date you expect, please contact us.  

Just make sure you check all inputted personal and delivery details are correct before proceeding to payment…we can’t be responsible for mistakes on purchase and delivery details.

 

Collection in store

We are, of course, very happy to reserve orders for collection directly from us at Inglenook Farm. Please remember we still need up to the 48 hours time to bottle up and label your products!  
 
Our on-site shop also sells an extensive range of our oils and complimentary products and we will be happy to assist where needed.
 
 

Refund & Returns

At Essencia Oils we want you to be 100% happy with your purchase.  If for any reason our oils are not to the standard you expected, are not in perfect condition or you are sent the wrong product, we offer a full refund   This is in addition to you statutory rights.
 
Please contact us within 14 days of receipt of the product for a returns number, stating the reason for the refund or replacement.  Products must be returned to us within 14 days of the dispatch date.   
 
Should you simply change your mind, we will issue a full refund if the product is returned to us within 14 days, unused and with all seals intact.  Any cost of return postage will be bourn by you.

 All refunds will be issued within 48 hours of us receiving the product.  Monies will be returned to the card used in the original transaction.  If you have not received all monies within 7 working days please contact us

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Essencia Oils UK, Inglenook Farm, Moss Nook Lane, Rainford Bypass (A570), WA11 8AE
Tel: +44 (0)1744 886812